Shipping policy

Processing time

Every item is printed to order. Orders are produced and dispatched within 2–5 business days. Personalized items may take slightly longer because each one is set up individually.

Processing time is separate from delivery time and does not include weekends or public holidays.

Delivery time

After dispatch, delivery typically takes 5–10 business days. Total time to receive your order is processing time plus delivery time.

Delivery estimates are not guarantees. Carrier delays, weather, customs, and peak periods such as November and December can add time.

Shipping rates

Shipping is calculated at checkout based on your address and the items in your cart. The exact amount is shown before you pay.

Tracking

You will receive a confirmation email when you order, and a second email with a tracking number once your parcel ships. Tracking can take 24–48 hours to show its first scan.

If you have not received a shipping confirmation after 5 business days, check your spam folder, then email help@retrogame4u.store.

Split shipments

Orders with several items may be produced in different facilities and arrive in separate parcels on different days, at no extra cost to you. Each parcel gets its own tracking number.

Shipping addresses

You are responsible for entering a complete and correct shipping address. We cannot change an address once an order has shipped. Parcels returned to us because of an incorrect or incomplete address can be reshipped once you pay the new shipping cost.

We do not ship to freight-forwarding services and cannot guarantee delivery to PO boxes for larger items.

International orders, duties and taxes

Prices shown at checkout are in US dollars and do not include import duties, customs fees, or local taxes. If your destination country charges them, you pay them on delivery. These charges are set by your government, not by us, and are not refundable if you refuse the parcel.

Lost or stolen parcels

If tracking shows delivered but you cannot find your parcel, check with neighbours and your building's mail room, then contact the carrier with your tracking number. If tracking has not updated for 10 business days, email help@retrogame4u.store and we will open an investigation with the carrier.