Refund policy

Returns

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.

Personalized and custom-printed items

Personalized items cannot be returned or exchanged unless they arrive damaged, defective, or printed incorrectly. This includes any product where you supplied a name or custom text at checkout. Each one is printed to order specifically for you, so we cannot resell it.

Please double-check spelling, capitalization, and spacing before placing your order. We print exactly the text you enter.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not what you ordered, contact us at help@retrogame4u.store within 30 days of delivery. Include:

Your order number
A photo of the item showing the problem
A photo of the shipping package if the damage happened in transit

We will send a replacement or issue a full refund, including original shipping. You will not be asked to pay return shipping, and in most cases you will not need to ship the item back.

Items that cannot be returned

Personalized or custom-text products (except as described above)
Gift cards
Items returned more than 30 days after delivery
Items damaged by misuse, washing against care instructions, or normal wear

How to start a return

Email help@retrogame4u.store with your order number and the reason for the return. We will reply with instructions. Do not send items back before contacting us — returns received without prior approval cannot be processed.

Approved returns should be sent to 108 West 13th Street, Wilmington, DE 19801, USA.

Return shipping costs

For a change of mind, you pay return shipping and the original shipping charge is not refunded. For a damaged, defective, or incorrect item, we cover all shipping costs.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, the money may take an additional 5–10 business days to appear on your statement.

If more than 15 business days have passed since we confirmed your refund and you still have not received it, contact us at help@retrogame4u.store.

Exchanges

The fastest way to get a different size or design is to return the eligible item for a refund and place a new order.

Order cancellations and changes

Contact us within 12 hours of ordering if you need to cancel or change your order, including correcting personalization text. Once an item enters production we can no longer change it.